Shipping Info
FREE SHIPPING TO THE 48 CONTIGIOUS UNITED STATES FOR ORDERS ABOVE $99 USD
- Free shipping to orders above $99 USD. This does not include tax and shipping costs.
- ALL STATES EXCEPT FOR ALASKA AND HAWAII
- Helikon-Tex reserves the right to choose any shipping carrier. You always have the option to select the shipping carrier and express shipping instead of utilizing our free shipping offer
- We ship from the east coast. Expect 1-6 business days for your package to arrive which would depend on your shipping address
In order to provide the best possible service to our customers we ship all domestic and international purchases via FedEx and USPS. For your convenience we do offer express services. There may be some options that are not available to your shipping address. The shipping options and prices that are available to you will be determined by your shipping address zip code at checkout or you can estimate shipping costs anytime in your shopping cart. Please note that we try our best to validate the shipping and billing addresses that you provide on our website, however it’s is the customers responsibility for the accuracy of these addresses. You can contact customer support if you have any trouble entering or updating your addresses.
Orders will only be processed and shipped during our operating days and hours during the week excluding weekends and national holidays unless otherwise stated during the checkout process. If order is placed by 1 PM east coast time we will make all reasonable attempts to process and ship your order the same day, however we may need up to one additional business day to process and ship your order. Items ordered after 1PM East Coast time might be processed the next business day.
We are able to accept orders from customers worldwide. The customer is responsible for any duties, taxes and additional fees. Our on-line store will calculate shipping charges based on the shipping zip code. Your order will be shipped from our NY location.
Our Products are geared towards law enforcement and military. Here at Helikon-Tex® we are very appreciative of our military personnel and we do ship to our customers at APO/FPO locations. The customer is responsible for all shipping charges. There may be associated costs due to customs requirements. All associated costs are the responsibility of the customer.
At Helikon-Tex® we strive to provide our customers with a quality product in a timely manner therefore we only sell products that we have in stock. We guarantee that you will get the item you purchased. If we make a mistake packing your order, or the description is materially different than the item you receive, please contact us and we will fix the problem at no additional cost to you. Please note that this guarantee only applies to our errors. It does not apply to items that do not fit your want or needs. If you wish to make a return or exchange your item please see our returns and refunds policy.
Once order has been placed and confirmation that payment has been received your items will be shipped and you will get a tracking number from FedEx/USPS to track the location of your product. It may take the shipping carrier's servers a few hrs to update for the tracking number to provide any information. Items ordered after 1PM East Coast time may be shipped the next business day. Some orders may need to have a “SIGNATURE REQUIRED” upon delivery.
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