Payments & Shipping

Payments

The Helikon-Tex® Online Store accepts payments for orders by Visa, MasterCard, Discover, and American Express (all available via PayPal - a payment provider). We do not store any of your credit card information on site. All purchases made with a credit card will be described as charged by “Helikon-Tex” on your bank or credit card statement. Please note that we also accept debit cards. If you have any problems with processing your payment you can contact us through the online form in contact us tab.

PayPal Payments

For your convenience we do accept payments through PayPal. This is an online money transfer service which serves as electronic alternatives to traditional paper methods like checks and money orders. PayPal is one of the world's largest internet payment companies.

Shipping

FREE SHIPPING TO THE 48 CONTIGIOUS UNITED STATES FOR ORDERS ABOVE $199 USD 

• Free shipping to orders above $199 USD. This does not include tax and shipping costs.
• ALL STATES EXCEPT FOR ALASKA AND HAWAII
• Helikon-Tex reserves the right to choose any shipping carrier. You always have the option to select the shipping carrier and express shipping insead of utilizing our free shipping offer
• We ship from the east coast. Expect 1-6 business days for your package to arrive which would depend on your shipping address
• Free shipping is not able to be combined with storewide promotions

In order to provide the best possible service to our customers we ship all domestic and international purchases via FedEx and USPS. For your convenience we do offer express services. Please check the shipping option available to you at the bottom of this page. There may be some options that are not available to your shipping address. The shipping options and prices that are available to you will be determined by your shipping address zip code at checkout or you can estimate shipping costs anytime in your shopping cart. Please note that we try our best to validate the shipping and billing addresses that you provide on our website, however it’s is the customers responsibility for the accuracy of these addresses. You can contact customer support if you have any trouble entering or updating your addresses.

Orders will only be processed and shipped during our operating days and hours during the week excluding weekends and national holidays unless otherwise stated during the checkout process. If order is placed by 1 PM east coast time we will make all reasonable attempts to process and ship your order the same day, however we may need up to one additional business day to process and ship your order. Items ordered after 1PM East Coast time might be processed the next business day.

We are able to accept orders from customers worldwide. The customer is responsible for any duties, taxes and additional fees. Our on-line store will calculate shipping charges based on the shipping zip code. Your order will be shipped from our NY location.

Our Products are geared towards law enforcement and military. Here at Helikon-Tex® we are very appreciative of our military personnel and we do ship to our customers at APO/FPO locations. The customer is responsible for all shipping charges. There may be associated costs due to customs requirements. All associated costs are the responsibility of the customer.

At Helikon-Tex® we strive to provide our customers with a quality product in a timely manner therefore we only sell products that we have in stock. We guarantee that you will get the item you purchased. If we make a mistake packing your order, or the description is materially different than the item you receive, please contact us and we will fix the problem at no additional cost to you. Please note that this guarantee only applies to our errors. It does not apply to items that do not fit your want or needs. If you wish to make a return or exchange your item please see our returns and refunds policy.

Once order has been placed and confirmation that payment has been received your items will be shipped and you will get a tracking number from FedEx/USPS to track the location of your product. It may take the shipping carrier's servers a few hrs to update for the tracking number to provide any information. Items ordered after 1PM East Coast time may be shipped the next business day. All orders going to apartments and orders over $300 need to have a “SIGNATURE REQUIRED” upon delivery.

FedEx Services

Shipping Services that we offer below are sorted out from least expensive/longest shipping time to most expensive/fastest shipping time.

FedEx SmartPost®

• We use this service to also deliver to APO, FPO, DPO and US PO Box destinations
• Transit times typically 2-7 business days within the contiguous U.S. based on the final destination ZIP code. Longer transit times to destinations outside the U.S.
• USPS is the carrier that will be delivering your package to your door
• APO, FPO, DPO shipping transit times could take 2-3 weeks for delivery

FedEx Ground®

• 1-5 Business days (3-7 business days to Alaska and Hawaii)
• Only delivers to businesses
• Operates Monday-Saturday  with delivery between 8am to 5pm

FedEx Home Delivery®

• 1-5 Business days (3-7 business days to Alaska and Hawaii)
• Only delivers to residential addresses
• Operates Tuesday-Saturday with delivery between 9am and 8pm

FedEx Express Saver®

• Third-Business day delivery by 4:30 p.m. to most areas (8 p.m. to residences)
• Not available to Alaska and Hawaii

FedEx 2Day®

• Operates Monday-Friday
• Second-business-day delivery by 4:30 p.m to most areas (by 8 p.m. to residences)
• Delivery in 3 business days for certain shipments to Alaska and Hawaii

FedEx 2Day® A.M

• Operates Monday-Friday
• Second-business-day delivery by 10:30 p.m to most areas and by noon to rural areas
• Delivery in 3 business days for certain shipments to Alaska and Hawaii

FedEx Standard Overnight®

• Operates Monday-Friday
• Delivery the next business day in the afternoon by 3 p.m. to most areas and by 4:30 p.m.to some rural areas (by 8 p.m.to residences)

FedEx Priority Overnight®

• Operates Monday- Saturday
• Next-business-day delivery by 10:30 a.m. to most areas and by noon, 4:30 p.m. or 5 p.m. to some rural areas

FedEx First Overnight®

• Operates Monday - Friday
• Delivery first thing the next business-day
• Delivery by 8, 8:30,9 or 9:30 a.m. to most areas and by 10 a.m., 11 a.m. or noon to extended areas

FedEx International Ground®

• Operates Monday - Friday. Delivery is by the end of the business day
• Delivery typically in 2-7 business days
• Does not deliver to P.O. Boxes

FedEx International Priority®

• Operates Monday - Friday. Saturday and Sunday are not counted as Business days
• Delivery typically in 1-3 full Business days to most major cities but it may take up to 5 full business days
• Reach major cities in Canada typically in 1 Business day

 

United States Postal Service Services

USPS Priority Mail®

• Delivery typically in 1-3 business days
• In most cases, the expected delivery provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery data does not come with a money-back guarantee.
• Included USPS Tracking information
• APO, FPO, DPO shipping could take 2-3 weeks for delivery. It is typically about a week.

USPS Priority Mail Express®

• Overnight delivery with exceptions
• Included USPS Tracking information
• APO, FPO, DPO shipping could take up to a week for delivery

USPS Priority Mail International®

• Delivery typically in 6-10 business days
• Included USPS Tracking information

USPS Priority Mail Express International®

• Delivery typically in 3-5 business days
• Included USPS Tracking information

You can also check out FedEx service guide by clicking the link below.

FedEx Service Guide

If you have any questions please contact us via support@helikon-tex.us or with online form or call us Monday - Friday 09:00 - 17:00 EDT at +1 518 290 1777